Buy Humidor FAQs
WHO ARE HUMIDORSONLINE.CO.UK
Humidorsonline.co.uk are probably the leading Mail Order Humidor
Specialists on the internet, based in the UK! We have been
established for many years and have now earned ourselves an
HOW CAN I BE ASSURED OF THE QUALITY OF MY HUMIDOR WHEN IT
We guarantee the highest quality and best value humidors in the UK! We
offer a no quibble guarantee, which ensures that every single
customer is always 100% satisfied.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards - Visa, Visa Debit, Visa Electron, American Express, Mastercard & Maestro.
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
None of our customers have ever reported fraudulent use of a credit or
debit card as a result of purchases made with us. Our secure server
software encrypts all your personal information whilst Sagepay provides a secure, encrypted gateway for processing your credit card details. It enables you to purchase our products online with the knowledge that your credit card details will be secure.
SagePay has been audited and approved by all of the major UK acquiring banks which require SagePay to adhere to all APACS standards. SagePay have also been audited and accredited under the Visa Account Information Security (AIS) audit that specifically examines security of credit card details processed and stored by SagePay. For more information about SagePay go to www.sagepay.com
HOW DO I KNOW THAT MY DETAILS WILL BE KEPT PRIVATE?
HumidorsOnline.co.uk does not sell, trade or rent your personal
information to others, so your confidentiality is assured.
Click here to find out more about our loyalty point program.
WHAT IF I'M NOT SATISFIED WITH MY ORDER?
HumidorsOnline.co.uk is committed to knowing that EVERY time you
purchase a humidor/accessory from us you are 100% satisfied. If this
is not the case please contact us and let us know. We are proud to
offer a no quibble guarantee. However, please note that if we
custom build a humidor on the request of a customer and the order is
subsequently cancelled or the humidor is returned, shipping fees and
a restocking fee of 10% will be charged.
In the event of a customer being dissatisfied with their purchase the order can
be returned within 30 days for full credit or refund provided that the item is
unused and in original packaging. Please note that we cannot refund any postage
and packing on returned items.
WHAT IF I NEED ADVICE OR RECOMMENDATIONS?
If you need advice or recommendations at any time, don't hesitate to
drop us an email as we are always delighted to advise, regardless of
whether you wish to order..
WHERE CAN I FIND OUT ABOUT THE LATEST SPECIAL OFFERS
HumidorsOnline.co.uk sends out a regular weekly/fortnightly Newsletter
to all registered customers. Our newsletter includes special offers,
latest sampler packs, freebies and current news from the cigar
world! If you'd like to receive a copy, just drop an email to
Please note we frequently run special offers and promotions, but only
one offer can be claimed at a time, and not be used in conjunction
with each other.
Data Security Compliance Statement
HumidorsOnline products and services meet the physical
and technical standards, and provide all necessary controls for our customers to
maintain their administrative security compliance standards.
Specifically, HumidorsOnline agrees to: Implement administrative, physical, and
technical safeguards that reasonably and appropriately protect the
confidentiality, integrity, and availability of the electronic protected
financial information that it creates, receives, maintains, or transmits on
behalf of our customers. In summary, HumidorsOnline has implemented reasonable and
appropriate safeguards to protect our customers financial and business
information. Furthermore, HumidorsOnline agrees to report to our customers any
security incident of which it becomes aware, and will authorize the termination
of any customer contract in the case of any material breach of this compliance
TEL: 0207 372 1865 or Fax:
0207 604 3983
30 Day NO QUIBBLE MONEY BACK
SECURE SERVER ONLINE ORDER SYSTEM
ALL NEW GOODS
SUPPLIED BY US HAVE 12 MONTHS WARRANTY FROM THE DATE OF
(UNLESS OTHERWISE STATED)
THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY
RIGHTS AS A CONSUMER.