Tel: 0207 372 1865 Email: sales@humidorsonline.co.uk

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FAQs

WHO ARE HUMIDORSONLINE.CO.UK
Humidorsonline.co.uk are probably the leading Mail Order Humidor Specialists on the internet, based in the UK! We have been established for many years and have now earned ourselves an excellent reputation.

HOW CAN I BE ASSURED OF THE QUALITY OF MY HUMIDOR WHEN IT ARRIVES
We guarantee the highest quality and best value humidors in the UK! We offer a no quibble guarantee, which ensures that every single customer is always 100% satisfied.

 



WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards - Visa, Visa Debit, Visa Electron, American Express, Mastercard & Maestro.

We accept all major credit cards
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
None of our customers have ever reported fraudulent use of a credit or debit card as a result of purchases made with us. Our secure server software encrypts all your personal information whilst Sagepay provides a secure, encrypted gateway for processing your credit card details. It enables you to purchase our products online with the knowledge that your credit card details will be secure.

SagePay has been audited and approved by all of the major UK acquiring banks which require SagePay to adhere to all APACS standards. SagePay have also been audited and accredited under the Visa Account Information Security (AIS) audit that specifically examines security of credit card details processed and stored by SagePay. For more information about SagePay go to www.sagepay.com

HOW DO I KNOW THAT MY DETAILS WILL BE KEPT PRIVATE?
HumidorsOnline.co.uk does not sell, trade or rent your personal information to others, so your confidentiality is assured.


LOYALTY POINTS


Click here to find out more about our loyalty point program.

WHAT IF I'M NOT SATISFIED WITH MY ORDER?
HumidorsOnline.co.uk is committed to knowing that EVERY time you purchase a humidor/accessory from us you are 100% satisfied. If this is not the case please contact us and let us know. We are proud to offer a no quibble guarantee.  However, please note that if we custom build a humidor on the request of a customer and the order is subsequently cancelled or the humidor is returned, shipping fees and a restocking fee of 10% will be charged.

In the event of a customer being dissatisfied with their purchase the order can be returned within 30 days for full credit or refund provided that the item is unused and in original packaging. Please note that we cannot refund any postage and packing on returned items.

WHAT IF I NEED ADVICE OR RECOMMENDATIONS?
If you need advice or recommendations at any time, don't hesitate to drop us an email as we are always delighted to advise, regardless of whether you wish to order..

WHERE CAN I FIND OUT ABOUT THE LATEST SPECIAL OFFERS
HumidorsOnline.co.uk sends out a regular weekly/fortnightly Newsletter to all registered customers. Our newsletter includes special offers, latest sampler packs, freebies and current news from the cigar world! If you'd like to receive a copy, just drop an email to sales@humidorsonline.co.uk

PROMOTIONS
Please note we frequently run special offers and promotions, but only one offer can be claimed at a time, and not be used in conjunction with each other. 

 

Data Security Compliance Statement

HumidorsOnline products and services meet the physical and technical standards, and provide all necessary controls for our customers to maintain their administrative security compliance standards. Specifically, HumidorsOnline agrees to: Implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic protected financial information that it creates, receives, maintains, or transmits on behalf of our customers. In summary, HumidorsOnline has implemented reasonable and appropriate safeguards to protect our customers financial and business information. Furthermore, HumidorsOnline agrees to report to our customers any security incident of which it becomes aware, and will authorize the termination of any customer contract in the case of any material breach of this compliance statement.



 

TEL: 0207 372 1865  or Fax: 0207 604 3983
30 Day NO QUIBBLE MONEY BACK GUARANTEE
ALL NEW GOODS SUPPLIED BY US HAVE 12 MONTHS WARRANTY FROM THE DATE OF SUPPLY
 (UNLESS OTHERWISE STATED)
THIS WARRANTY DOES NOT AFFECT  YOUR STATUTORY RIGHTS AS A CONSUMER.
SECURE SERVER ONLINE ORDER SYSTEM